Online Bidding Help Page
Click the picture to watch a short video about our system to
get comfortable with the process. Then continue reading for more details.
Click here for a Tour
There are three steps to complete before you can attend an
(1) Get a bidder number and password,
(2) sign up for the
auction you want to attend, and
(3) send in a bank letter for the auction
1. Get a Bidder Number and Password (--First Time Users Only--)
-First go to our home page,
www.equipmentfacts.com, and on the left hand side of the page you
will see a link that says "Get
a Bidder Number". Click there and fill out the online form, be sure
to read the terms and conditions before you submit the form. You will
receive an email within 24 hours with your bidder number and password.
Keep these in a safe place; they are permanent and good for any
2. Sign up for the Auction
-After you have your bidder number and password you must
activate them for the auction you would like to bid on. From our
homepage, locate the Marine Auction Exchange auction you want to attend. To the right
hand side there will be a link labeled "Auction Details", click there.
Then enter your bidder number and password scroll down and read the
terms and conditions for the auction. Be sure to click I accept the
terms and conditions before you submit the form. If the application was
successful you will be taken to a confirmation page.
3. The Bank Letter
-Marine Auction Exchange will require a Bank Letter in order to be
approved to bid online, this is clearly stated in the terms and
conditions for the auction. The Bank Letter must be faxed to
1-908-842-0427. If you are unable to obtain a Bank Letter, contact
Marine Auction Exchange
for any special consideration in order to be approved to bid online.
Below is a Sample Bank Letter.
"Mr. (Customer Name) is a customer in good standing at our bank.
We will guarantee the payment of checks on his account (account number)
up to (specify amount) dollars for purchase at your auction in (Auction
Location) on (Auction Date). We hereby agree that no stop payment
will be issued in conjunction with this letter."
4. Logging in to an Auction
-Once you have completed steps 1-3 you are ready to attend the
auction. On the day of the sale go to our homepage and locate the Marine
Auction Exchange auction you would like to attend. Then you will see a flashing
"Auction in Progress" button. Click there to login to the auction. You
will be asked for your bidder number and password, then you will see the auction
rules. Read the rules then click the
"I agree" button at the bottom. Congratulations, you are now on the live
Sample of Live Bidding Page
-Bidding Window Features:
The bidding window has many features used during online
bidding. Working clockwise from the top left of the sample picture above, follow
the arrows from the description to the correct part of the bidding window:
-Live Video Feed
This will show the auction site and the equipment being sold.
Here you will see information about the current lot being sold. This
includes a lot number and features of the lot, as well as serial number,
miles, and any other information available.
Along the top of the page is the current lot, showing the lot number
and name of the item.
-Bid History Window
This shows all of the bids for the current lot. Floor indicates a bid
Click this to bid the asking price on a current lot.
This number will appear in red and is the amount the auctioneer is
asking for a lot. When you click the bid button this is the amount you
This is the current high bid held by the auctioneer. If you are the
high bidder your bidder number will appear below this number.
-Sale Catalog Button
Clicking this at any time during an auction will open the sale day
catalog in a new window. It will show all the lots being offered online.
-My Purchases Button
Clicking this at any time during the auction will open a new window
that shows all the lots you were the high bidder for at the auction.
This list must be confirmed by the auctioneer before the sales are
Type a message in the small bar to the left of this then click chat
to send a message to an auction administrator. This is often used during
choice lots where you must message the lot number(s) to the auction
administrator or you will receive the first lot of the choice by
default. Any message you send can only be seen by the auction
Here is where you will see any messages sent out by the auction
administrators. This may include special announcements, extra lot
details, or a reply to a message you sent in.
Click these small pictures to enlarge. The first picture on the far
left is displayed by default. Pictures will include overall condition,
miles and hours if available.
-Invalid Bidder Number or Password
If you try to login to an auction and you get the message, "Invalid
Bidder Number or Password", either you have not signed up or you have
not yet been approved to bid for this auction.
-Not Signed up?
-To activate your bidder number, first go to our home page,
locate the auction you would like to attend on the calendar.
-Second click the "Auction Details" button to the right of the
auction you would like to attend.
-Third on the bottom left of the next page click "Sign up for
Auction" and fill out the form.
After you click "Sign up" at the bottom of the page you will be
redirected to a confirmation page. If you do not see the confirmation
message then the sign up form was not filled out correctly, be sure to
click the I accept box near the terms and conditions before you click
sign up at the bottom of the form.
-This step must be done for each auction you would like to attend. It
is also recommended that you do this step well in advance of the
-Already Signed Up?
Marine Auction Exchange will require a bank letter before you can bid
at their auction. If you have done the sign up step but still cannot log
in we may need a bank letter from you. This will be clearly stated in
the terms and conditions of each auction. Fax the bank letter to
908-842-0427, not the auctioneer.
If you have any other questions please call us at 908-685-7323
or email Info@equipmentfacts.com